Landlords pay agents to find suitable tenants for their properties. For this reason many agents, especially those in areas of high demand may offer low standards of customer service as it is the landlord they are paid to be nice to.

Use an agent who specialises in lets similar to the one you are seeking and asking friends and colleagues who rent whether they know of any agents they would recommend. At purple lettings we always strive to provide exceptional customer service. We are reputable and well-established, with years of experience in the rental sector.